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Illness & Death
Illness & Death

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“Kaplan has written a book that should be a staple of every medical school’s curriculum.  It’s a must for student doctors, and those advanced in their training. Not only does Kaplan include examples of how and what to say (and perhaps more importantly, what NOT to say), but practical tips on what to DO. ‘Tips’ in bold, scattered throughout each section, offer quick, practical suggestions when the reader is pressed for time.”

Barbara M. Mackie, MD, Clinical Assistant Professor at VCU School of Medicine and Georgetown University School of Medicine

About the Author

Photo of Robbie Miller KaplanRobbie Miller Kaplan is a writer and speaker with an expertise in communications. She is the author of nine books, including How to Say It® When You Don't Know What to Say and How to Say It® In Your Job Search.

In 1981, Robbie gave birth to two children; a son Aaron in January and a daughter Amy in December. Both babies died in infancy from the same heart defect.

It is her experiences with loss as well as a passion to make a difference with others grieving a loss that motivated her to write How to Say It® When You Don't Know What to Say. Her goal is to help readers communicate effectively when those they care about face difficult times. Her book is now available in individual volumes for Illness & Death, Suicide, and Miscarriage and e-books on Death of a Child, Death of a Stillborn or Newborn Baby, Pet Loss, Caregiver Responsibilities, and Divorce.

Ms. Kaplan is a frequent guest with media outlets ranging from the CBS Early Show to the Washington Post. She has been quoted and recommended by syndicated columnists Amy Dickinson in her ASK AMY column and Joyce Lain Kennedy in her CAREERS NOW column. Her advice and books have appeared in national and regional publications, including: The New York Times, The Washington Post, Miami Herald, Chicago Tribune, Philadelphia Inquirer, Detroit Free Press, New Jersey Star Ledger, Dallas Morning News, Charlotte Observer, The State, The Indianapolis Star, LA Times, New York Daily News and web sites such as Opentohope.com, Legacy.com, abcNEWS.com, efinancialcareers.com, AuditNet.org, and USATodayCareers.com.

She holds a Bachelor of Arts in English from George Mason University and is MBTI (Myers-Briggs Type Indicator) and Strong (Strong Interest Inventory) qualified. She has a management background with Xerox Corporation and Marriott International.

Ms.  Kaplan writes a monthly column for AuditNet.org and wrote an "Ask the Expert" column for jobsinthemoney.com and efinancialcareers.com. She is a contributing author to the Strong Interest Inventory Applications and Technical Guide and has been published in PM Network, Legacy.com, Opentohope.com, Careerjournal.com, washingtonpost.com, the magazine, Woman's Day, Writer's Digest, The Executive Female, Internal Auditing Alert, Science and Engineering Horizons, and The Woman Engineer.

Ms. Kaplan is a member of the American Society of Journalists and Authors.

Contact her via email at wordsthathelp@gmail.com.